Shipping policy

At Open, we want your order to reach you quickly and safely. This Shipping Policy explains how and when your order will be processed and delivered.

Shipping Overview

  • We ship to all addresses within the United States.
  • Order cutoff time: 5:00 PM (EST), Monday–Friday.
  • Processing (handling) time: 1–3 business days.
  • Transit time: 7–9 business days.
  • Total estimated delivery time: 8–12 business days.
  • Shipping cost: Free on all orders.
  • Tracking is provided for every order.

1. Shipping Destinations

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed Monday–Friday, excluding U.S. public holidays. Orders placed before 5:00 PM (EST) on a business day begin processing that day. Orders placed after 5:00 PM (EST), or on a weekend or public holiday, begin processing on the next business day.

Processing takes 1–3 business days. This is the time needed to prepare, pack, and hand over your order to the carrier.

3. Delivery Time

Once your order has shipped, transit takes 7–9 business days. Carriers deliver Monday–Friday.

Including processing, the total estimated delivery time is 8–12 business days from the date your order is placed. Delivery estimates are shown at checkout and may be longer during peak seasons, severe weather, or public holidays.

4. Shipping Costs

Shipping is free on all orders within the United States, with no minimum order value. There are no hidden fees added after checkout.

5. Order Fulfillment Location & Carriers

All orders are shipped from our U.S. warehouse:

3278 N Grand Canyon Dr
Las Vegas, NV 89129
United States

We ship with trusted carriers, including USPS, UPS, and FedEx. The carrier is selected based on your location and order size.

6. Order Tracking

When your order ships, you will receive a shipping confirmation email with a tracking number and a link to follow your delivery. Tracking information may take up to 24–48 hours to update after your order ships.

7. Shipping Address

Please make sure your shipping address is complete and correct at checkout. If you need to change your address, contact us at support@open.shop as soon as possible. We can update the address only before the order has shipped. We are not responsible for orders delivered to an incorrect address provided at checkout.

8. Lost, Delayed, or Damaged Packages

If your order has not arrived within 12 business days, or tracking shows it as delivered but you have not received it, please contact us at support@open.shop and we will work with the carrier to resolve it.

If your order arrives damaged, please contact us within 30 days of delivery with photos of the damage. We will offer a replacement or a full refund, as described in our Refund Policy.

9. Order Cancellations

Orders may be canceled for a full refund before they have been shipped. Once an order has shipped, it can no longer be canceled and must follow our standard return process. See our Refund Policy for details.

10. Contact Information

Company Name: Open
Company Registration Number: 61419382745

Registered Address:
28 Broughton Rd
Thornton Heath
CR7 6AL
United Kingdom

Warehouse Address:
3278 N Grand Canyon Dr
Las Vegas, NV 89129
United States

Frederik van Eedenstraat 10-B
3061 SL Rotterdam
Netherlands

Email: support@open.shop

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (EST).
Saturday–Sunday: Closed.

We aim to respond to all email enquiries within 24 hours on business days.