Payment Policy

At Open, we strive to make every transaction secure, transparent, and convenient.

These Billing Terms & Conditions outline how payments are processed when you shop with us.

1. Accepted Payment Methods

We accept the following secure payment options:

  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay and Google Pay (on supported devices and browsers)

All available payment options are shown at checkout. All payments are processed in United States Dollars (USD).

2. Payment Processing

Payment must be completed at the time of purchase.

Orders are not processed or shipped until full payment has been received.

If a payment fails or is declined, the order will not be confirmed and you will be notified by email.

3. Pricing & Currency

All prices displayed on open.shop are listed in United States Dollars (USD).

Prices displayed on open.shop include sales tax. 

Shipping is free on all orders within the United States. There are no hidden fees added after checkout.

Prices are subject to change without prior notice. The price charged will be the price in effect at the time your order is placed.

Promotional discounts, coupons, or offers cannot be applied retroactively to previous purchases.

4. Secure Payment Processing

Your payment security is our top priority. All transactions are processed through SSL-encrypted, PCI DSS–compliant payment gateways to protect your information.

Open does not store your credit card or payment details on our servers.

5. Refunds & Chargebacks

Refunds are handled in accordance with our Refund Policy.

Approved refunds are processed within 7 days and issued to the original payment method used during purchase. Depending on your bank or card provider, additional time may be needed before the funds appear in your account.

If you encounter a payment issue, please contact us first at support@open.shop — we'll resolve the matter promptly.

Unauthorized or fraudulent chargebacks will be disputed and investigated to prevent misuse.

6. Fraud Prevention

To protect our customers and business, Open reserves the right to:

  • Cancel or hold any order suspected of fraudulent activity or unauthorized use of payment information
  • Request additional identity verification for high-value transactions or suspicious orders

We take these precautions to ensure a safe and secure shopping experience for all customers.

Contact Information

Company Name: Open
Company Registration Number: 16044289

Registered Address:
18 Broughton Rd
Thornton Heath
England CR7 6AL
United Kingdom

Warehouse Address:
4137 Hemphill St
North Las Vegas, NV 89032
United States

Email: support@open.shop

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (EST).
Saturday–Sunday: Closed.

We aim to respond to all email enquiries within 24 hours on business days.