Privacy policy

Last updated: September 23, 2026

Overview

This Privacy Policy describes how Open ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from open.shop (the "Site").

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This may include:

  • Order information: name, billing and shipping address, email address, phone number (if provided), and payment details (processed securely through our third-party payment providers — we do not store full card numbers or payment credentials)
  • Device and usage information: IP address, browser type, time zone, and information about how you interact with the Site
  • Account information: if you create an account, your email address and order history

How We Use Your Information

We use the information we collect to:

  • Fulfill orders, process payments, and communicate with you about your purchase
  • Provide customer support
  • Improve and optimize our Site
  • Detect and prevent fraud
  • Advertise and market our products, including through the tools described below

Cookies

Cookies are small data files placed on your device that allow us and our partners to recognize your browser and remember certain information. We use cookies to keep the Site functioning, understand how visitors use the Site, and support our advertising efforts.

Google Ads, Analytics & Remarketing

We advertise primarily through Google Ads. As part of this, we use Google Ads and Google Analytics tools, including remarketing and conversion tracking, which use cookies to:

  • Measure the performance of our ads and understand which pages lead to a purchase
  • Show you ads for Open on other websites and platforms (including Google's ad network) based on pages you've visited on our Site

Google may collect and use data from these cookies in accordance with its own privacy policy. You can learn more about how Google uses information from sites that use its services, and control the ads you see, at Google's Ads Privacy & Terms. You can opt out of personalized advertising by visiting Google Ads Settings, or opt out of many third-party ad networks at once via the Network Advertising Initiative opt-out page.

How We Share Your Information

We share information with third parties who help us operate the Site and fulfill orders, including:

  • Shopify, which powers our online store and stores your order information
  • Payment processors (including Whop and PayPal), to securely process your payment
  • Shipping carriers (USPS, UPS, FedEx), to deliver your order
  • Google, for advertising, analytics, and remarketing as described above

We do not sell your personal information to third parties for their own marketing purposes.

Data Retention

We retain your order information for as long as necessary to fulfill the order and for legitimate business or legal purposes, such as tax, accounting, and fraud prevention.

Your Rights & Choices

You can opt out of marketing emails at any time using the unsubscribe link in any email we send. You can manage or disable cookies through your browser settings, and manage Google's ad personalization through the links above.

UK & EU Data Protection Rights

Open is the data controller for personal information collected through the Site. We process your information to perform our contract with you (fulfilling your order), to comply with legal obligations, for our legitimate interests (such as fraud prevention and improving the Site), and with your consent where required (such as for advertising cookies).

You have the right to access, correct, delete, restrict, or object to the processing of your personal information, to request a copy of it in a portable format, and to withdraw consent at any time. To exercise these rights, contact us at support@open.shop. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request access to, correction of, deletion of, or details about the personal information we've collected about you, and the right to opt out of the "sharing" of your personal information for cross-context behavioral advertising (such as remarketing). To exercise these rights, contact us using the information below. We will not discriminate against you for exercising your rights.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information, including processing payments through SSL-encrypted, PCI DSS–compliant payment providers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. Any changes will be posted on this page with an updated "Last updated" date.

Contact Information

Company Name: Open
Company Registration Number: 61419382745

Registered Address:
28 Broughton Rd
Thornton Heath
CR7 6AL
United Kingdom

Warehouse Address:
3278 N Grand Canyon Dr
Las Vegas, NV 89129
United States

Frederik van Eedenstraat 10-B
3061 SL Rotterdam
Netherlands

Email: support@open.shop

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (EST).
Saturday–Sunday: Closed.

We aim to respond to all email enquiries within 24 hours on business days.